Dentures: Concerns About Payment and Treatment Options - Dentistry

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Removable dentures


Hello Doctor: My mother has periodontal disease and after treatment, she had several teeth extracted.
Therefore, her previous removable dentures can no longer be used, and the dentist made a complete set of removable dentures for her.
Since my mother has a crossbite, the dentist mentioned that they would need to make adjustments, but my mother said she is used to it and does not want any changes.
However, the dentist insisted that this is incorrect and said they would need to make the upper denture more prominent (only the upper denture).
Recently, when she started trying them on, she found that the bite is not comfortable and she has difficulty speaking because her teeth get in the way.
In this situation, the clinic is asking for full payment upfront, even though we have already paid part of the fee.
My mother is very worried that if she pays the full amount, the dentist might not take care of her anymore.
I would like to ask the doctor, if the crossbite issue does not affect her daily life, is it necessary to treat it? Also, can we withhold full payment until she is satisfied with the dentures? After full payment, is there any guarantee (like a warranty)? Thank you, Doctor.

Neil, 20~29 year old female. Ask Date: 2020/12/19

Dr. Zeng Guanghui reply Dentistry


Dear Mr.
Neil: The upper removable denture has caused the anterior teeth to protrude due to the bite relationship, possibly resulting in the incisal edges of the upper and lower teeth meeting.
It may feel unfamiliar at first when biting down.
It is recommended to have regular follow-up appointments after wearing the removable denture.
If you have any issues, please communicate with your dentist for adjustments.
Sincerely, Dr.
Tseng Guang-Hui, Department of Dentistry, Nantou Hospital.

Reply Date: 2020/12/19

More Info


When it comes to dental care, especially for individuals with specific needs such as those with dentures or other oral prosthetics, understanding the treatment options and associated costs is crucial. Your concerns about your mother's situation with her dentures, particularly in light of her previous periodontal disease and the adjustments being made by the dentist, are valid and warrant careful consideration.

First, let's address the issue of dentures. Dentures are removable dental appliances that replace missing teeth and surrounding tissues. They can be either complete (full) or partial, depending on the number of teeth that need to be replaced. In your mother's case, since she has had several teeth extracted due to periodontal disease, a complete denture is likely the appropriate choice. However, the process of fitting dentures can be complex, especially if there are additional factors like a "gummy" smile or other anatomical considerations.

Regarding the dentist's recommendation to make adjustments for your mother's "gummy" smile, it is important to understand that while some patients may feel comfortable with their existing appearance, dental professionals often aim to optimize both function and aesthetics. If the dentist believes that adjustments are necessary for proper function—such as improving the bite or enhancing speech—then these recommendations should be taken seriously. However, it is equally important that your mother feels comfortable and confident in her treatment plan.

Now, concerning the financial aspect, it is common practice in many dental offices to require payment for services rendered, but this should be done transparently. If your mother is being asked to pay in full before she has had the opportunity to properly trial the dentures, this raises a legitimate concern. Patients should have the right to assess the fit and comfort of their dentures before final payment is made. It is advisable to discuss this with the dental office directly. Ask if they have a policy regarding payment for services that are not yet satisfactory. Many practices will allow for partial payments or will have a satisfaction guarantee that includes adjustments after the initial fitting.

In terms of warranty or guarantee, it is essential to inquire about the office's policies. Some dental practices offer warranties on their work, which may cover adjustments or replacements within a certain timeframe after the initial fitting. This can provide peace of mind for patients who are concerned about the quality of their care.

As for the question of whether the "gummy" smile needs to be treated if it does not affect your mother's quality of life, this is ultimately a personal decision. If she is comfortable and happy with her appearance and it does not impact her ability to eat, speak, or maintain oral hygiene, she may choose to forego treatment. However, it is advisable to have a thorough discussion with the dentist about the potential long-term implications of not addressing this issue, as it could affect the fit and function of her dentures over time.

In summary, it is crucial to maintain open communication with the dental provider. Ensure that your mother feels heard and that her concerns are addressed. Discuss payment options and policies regarding satisfaction guarantees. Ultimately, the goal is to achieve a functional and comfortable solution that meets her needs while also respecting her preferences. If necessary, consider seeking a second opinion from another dental professional to explore alternative options or to validate the current treatment plan.

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