Can I Get a Refund for My Dentures That Fell Out Twice in a Month? - Dentistry

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The denture has fallen out twice in one month?


I have a tooth that has undergone a root canal treatment.
I used dental floss to clean it, and it fell out twice within a month.
Can I request a refund? Or can I ask that dental office to redo it since it has fallen out twice, once on April 24 and again on May 29?

Momo, 30~39 year old female. Ask Date: 2021/05/29

Dr. Lin Jiayong reply Dentistry


Hello, it is recommended that you return to your original clinic to discuss possible solutions, including remaking the dentures or exploring other treatment options such as crown lengthening, orthodontic treatment, or connecting two dentures.
Sincerely, Lin Chia-Yung, Department of Dentistry, Taichung Hospital, Ministry of Health and Welfare.

Reply Date: 2021/05/29

More Info


When it comes to dental work, particularly dentures, it can be frustrating to experience issues such as them falling out multiple times within a short period. In your case, having a denture that has fallen out twice in a month raises valid concerns about the quality of the work done and the materials used.

Firstly, it’s important to understand that dentures are designed to be a long-term solution for missing teeth, but they require proper fitting and adjustment. If your denture has fallen out twice in such a short timeframe, it may indicate that the fit is not correct or that there is an underlying issue that needs to be addressed. Here are some steps you can take regarding your situation:
1. Contact Your Dentist: The first step is to reach out to the dental office that provided your dentures. Explain the situation clearly, including the dates when the dentures fell out. Most dental practices have a policy for addressing issues with their work, especially if it occurs shortly after the procedure.

2. Request an Evaluation: Ask for an appointment to have your dentures evaluated. The dentist can check the fit and make any necessary adjustments. Sometimes, the issue can be resolved with simple adjustments rather than a complete redo of the dentures.

3. Discuss Refund or Remake Options: If the dentist determines that the dentures are faulty or not fitting properly, you can discuss the possibility of a refund or having them remade. Many dental offices will offer a warranty or guarantee on their work, especially if the issue arises shortly after the procedure. Be sure to inquire about their policy on refunds or remakes.

4. Document Everything: Keep a record of all communications with your dentist, including dates of visits, what was discussed, and any agreements made. This documentation can be helpful if you need to escalate the issue or if there are disputes about the quality of work.

5. Consider a Second Opinion: If you feel that your concerns are not being adequately addressed, you might consider seeking a second opinion from another dental professional. They can provide insight into whether the work done was appropriate and what your options are moving forward.

6. Insurance and Payment Plans: If you are concerned about costs, check with your dental insurance provider to see if they cover any part of the denture adjustments or remakes. Additionally, inquire about payment plans if you need to pay out of pocket.

In summary, you should definitely reach out to your dentist to discuss the issues with your dentures. They should be willing to help you resolve the problem, whether that means adjusting the current dentures, remaking them, or providing a refund. It’s essential to advocate for your dental health and ensure that you receive the quality of care you deserve.

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