How to Obtain Medication for Chronic Illness During a Pandemic? - Pharmacology

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How to obtain medication for chronic diseases?


"My father-in-law has a heart condition and needs to rely on medication for long-term control.
He used to get his medication from National Taiwan University Hospital, but now there is an outbreak in Taipei.
I heard that it is possible to request the hospital to mail the medication.
Is this true? If so, how should we contact the hospital? Thank you.
'At that time, there was no chronic disease prescription.'"

Xiao Qi, 30~39 year old female. Ask Date: 2003/05/12

Dr. Hou Fangmin reply Pharmacology


Hello, our hospital currently does not offer a mail-order medication service.
However, you can call me to let me know the name of the medication, and I can check if our hospital has it available.
If we do have it, you can come to the hospital to obtain a prescription, which can be written for a three-month supply.
My contact number is 22294411-2128, Hou Fang-Min.
Thank you very much.

Reply Date: 2003/05/12

More Info


Obtaining medication for chronic illnesses during a pandemic can be challenging, especially when traditional methods of visiting healthcare facilities are disrupted. However, there are several strategies that can be employed to ensure that patients continue to receive their necessary medications without interruption.

First and foremost, it is essential to communicate with the healthcare provider who manages the chronic illness. In this case, since your father-in-law has a heart condition and previously received medication from National Taiwan University Hospital (NTUH), the first step would be to contact the hospital directly. Many hospitals have adapted their services to accommodate patients during the pandemic, including telemedicine options. This allows patients to consult with their doctors remotely, which can be particularly useful for those who are at higher risk for complications from COVID-19.

When contacting the hospital, you can inquire about the following options:
1. Telehealth Appointments: Ask if the hospital offers telehealth services. This would allow your father-in-law to have a virtual consultation with his physician, who can assess his condition and prescribe medications as needed.

2. Medication Delivery Services: Many hospitals and pharmacies have started offering medication delivery services during the pandemic. Inquire whether NTUH provides this service. If they do, they can send the medications directly to your home, which minimizes the need for in-person visits.

3. Refills and Prescriptions: If your father-in-law has a prescription that needs to be refilled, ask the hospital if they can provide a refill without an in-person visit. Some healthcare providers can issue refills based on previous prescriptions, especially if the patient’s condition is stable.

4. Pharmacy Coordination: If the hospital does not offer direct delivery, you can also check with local pharmacies. Many pharmacies have adapted to provide home delivery services for medications. If the hospital can send the prescription electronically to a local pharmacy, this can be a convenient option.

5. Emergency Contact: In case of an urgent need for medication, it’s advisable to have an emergency contact number for the healthcare provider or a 24-hour pharmacy that can assist with urgent prescriptions.

6. Patient Advocacy: If you encounter difficulties in obtaining medications, consider reaching out to patient advocacy groups or organizations that specialize in chronic illness management. They can provide resources and support to help navigate the healthcare system during these challenging times.

In summary, the key to obtaining medication for chronic illnesses during a pandemic is proactive communication with healthcare providers and exploring available resources such as telehealth services and medication delivery options. By taking these steps, you can help ensure that your father-in-law continues to receive the necessary care and medications he requires for his heart condition.

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