The orthodontic appliance was not properly sterilized?
Hello, Doctor.
Background: I am over 20 years old and started orthodontic treatment at a clinic in March, with a total cost of 15,500.
I have currently paid 87,500.
The doctor initially agreed to pay half of the amount upfront, with the remaining balance to be paid monthly at 7,500.
1.
What should I do if my orthodontic appliance falls on the floor and I pick it up and put it back in my mouth? (This is very unsanitary.)
2.
I have lost trust in this doctor.
Can I cancel the orthodontic treatment? (Every visit takes more than 3 hours, wasting my time and money, and I feel my rights are not respected.)
3.
Similarly, can I request a refund?
4.
Where can I seek advice? I am feeling very upset...
:( Currently, this doctor is asking for 20,000 to reattach my lower teeth, which violates our initial agreement.
I have not yet paid him the 20,000.
BOBBIE, 20~29 year old female. Ask Date: 2012/07/09
Dr. Cui Chongji reply Dentistry
It is recommended that you coordinate your issue through the local health authority (Health Bureau).
Reply Date: 2012/07/09
More Info
Hello, thank you for reaching out with your concerns regarding your orthodontic treatment. It sounds like you are experiencing a challenging situation with your orthodontist, and it’s important to address your concerns thoroughly.
1. Handling Unsterilized Braces: If your braces fall on the floor and you pick them up to put them back in your mouth, it is indeed a hygiene concern. Braces can harbor bacteria and other pathogens from the floor, which can lead to oral infections or other health issues. If this happens, it is advisable to rinse the braces thoroughly with water and, if possible, use a mild antiseptic solution to clean them before reinserting them. However, if you have any doubts about their cleanliness, it’s best to consult your orthodontist for a replacement or professional cleaning.
2. Trust Issues with Your Orthodontist: Trust is a crucial component of any patient-provider relationship. If you feel that your orthodontist has not respected your time or has not met the standards of care you expect, you have the right to seek a second opinion or to discontinue treatment. You can inform your orthodontist of your decision to stop treatment, but be sure to review any contractual obligations you may have signed at the beginning of your treatment.
3. Refund Policies: Regarding the possibility of a refund, this typically depends on the policies of the orthodontic practice and the terms of your agreement. If you feel that the service provided has not met the agreed-upon standards, you can formally request a refund. Document your concerns and any communications you’ve had with the orthodontist, as this will support your case. If the orthodontist refuses to refund your money, you may need to escalate the issue to a consumer protection agency or seek legal advice.
4. Where to Seek Help: If you are feeling overwhelmed or distressed about this situation, it’s important to talk to someone who can help. Consider reaching out to a dental board or regulatory body in your area that oversees orthodontic practices. They can provide guidance on how to proceed with your complaint. Additionally, if you are feeling emotionally affected by this experience, speaking with a mental health professional can help you process your feelings and develop coping strategies.
In conclusion, it’s essential to prioritize your health and well-being in this situation. If you feel uncomfortable with your current orthodontist, seeking a second opinion or changing providers may be the best course of action. Remember, you deserve to receive care that respects your time, health, and trust. Don’t hesitate to advocate for yourself and seek the support you need during this process.
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