Is Online Symptom Checking Reliable? Insights from Family Medicine - Family Medicine

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Online symptom search


Hello, doctor.
I would like to ask if the medical information found online is reliable.
Recently, whenever I experience minor symptoms, I search online and find that they are often associated with serious diseases, such as cancer.
I then researched related cancers and discovered that I have many of the symptoms, but after visiting my primary care physician, the doctor assured me that there was no issue and advised me not to fully trust medical information on the internet.
Additionally, I have a recurring headache problem, and after consulting two different primary care physicians, both said it was not a major concern.
Should I consider seeing a neurologist? Is there a need for an MRI?

Chao, 10~19 year old female. Ask Date: 2020/11/23

Dr. Liao Yaopan reply Family Medicine


Hello, there is a lot of information available online, and its accuracy can be debated.
If you experience any physical discomfort, it is advisable to seek a medical evaluation in person.
Changhua Hospital cares about you.

Reply Date: 2020/11/23

More Info


When it comes to seeking medical information online, it is essential to approach the vast amount of data with a critical eye. The internet is a double-edged sword; while it provides access to a wealth of information, not all of it is accurate or reliable. Many individuals turn to online symptom checkers or health-related websites when they experience symptoms, often leading to unnecessary anxiety or misinterpretation of their health status.
Firstly, it is important to understand that online symptom checkers are often based on algorithms that analyze inputted symptoms and provide possible conditions. However, these tools cannot replace the nuanced understanding of a healthcare professional. They lack the ability to consider a patient’s full medical history, the context of symptoms, and the physical examination that a doctor would perform. Therefore, while these tools can sometimes provide a starting point for understanding potential health issues, they should not be relied upon for definitive diagnoses.

In your case, you mentioned experiencing symptoms that led you to believe you might have a serious condition, such as cancer. It is not uncommon for individuals to find themselves in a cycle of worry after researching symptoms online. This is often referred to as "cyberchondria," where individuals develop health anxiety based on information found on the internet. It is crucial to remember that many symptoms can be associated with a variety of conditions, and not all symptoms indicate a severe illness.
You also expressed concerns about recurring headaches and whether you should consult a neurologist or undergo an MRI. If two family medicine doctors have evaluated your headaches and deemed them not serious, it may be a good idea to trust their professional judgment. However, if your headaches persist, worsen, or are accompanied by other concerning symptoms (such as visual changes, severe nausea, or neurological deficits), it would be prudent to seek further evaluation from a specialist, such as a neurologist. An MRI may be warranted if there are red flags that suggest a more serious underlying condition, but this decision should be made in consultation with a healthcare provider who understands your complete medical history.

In summary, while online medical information can be a useful resource for general knowledge, it should not replace professional medical advice. Always consult with a healthcare provider for any health concerns, especially if symptoms persist or worsen. If you feel that your concerns are not being adequately addressed, it is within your rights to seek a second opinion or request further testing. Your health is paramount, and being proactive about your concerns is essential in navigating your healthcare journey.

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