Building Trust with a Dementia Patient: Strategies for Caregivers - Psychiatry

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Moderate Alzheimer's disease?


Hello Dr.
Chiu: My mother-in-law is 81 years old and suffers from moderate dementia.
She often experiences severe delusions and distrusts people, especially her daughter-in-law.
She refuses to eat her meals, fearing that we might poison her.
Despite our attempts to communicate with her, nothing seems to change.
What can we do to help her trust me?

Ms. Chen, 0~9 year old female. Ask Date: 2004/01/28

Dr. Qiu Ruixiang reply Psychiatry


Hello Ms.
Chen: The symptoms your mother-in-law is currently experiencing are quite typical in patients with dementia.
Statistics show that approximately 1/2 to 2/3 of dementia patients will exhibit what are known as "behavioral and psychological symptoms of dementia" (BPSD) throughout the course of their illness.
Fortunately, the newer generation of antipsychotic medications in psychiatry has shown good efficacy for these symptoms with fewer side effects.
If the patient is unwilling to take oral medication, our hospital also has liquid formulations available.
I recommend that you take your mother-in-law to see a doctor as soon as possible; the results will be much quicker and more evident than continuing to "communicate" with her.

Reply Date: 2004/01/28

More Info


Building trust with a dementia patient can be a challenging yet essential aspect of caregiving. Dementia, particularly in its mid to late stages, can lead to significant cognitive decline, including memory loss, confusion, and changes in behavior. Patients may experience paranoia, delusions, and mistrust, especially towards caregivers or family members. Here are several strategies that caregivers can employ to foster trust and improve communication with a loved one suffering from dementia:
1. Establish a Routine: Consistency is key for individuals with dementia. Establishing a daily routine can help the patient feel more secure and reduce anxiety. Regular meal times, activities, and bedtime can create a sense of normalcy. When caregivers are consistent in their actions and presence, it can help the patient feel more comfortable and build trust over time.

2. Use Simple Language: When communicating with a dementia patient, it is important to use clear and simple language. Avoid complex sentences or abstract concepts that may confuse them. Speak slowly and calmly, and give them time to process the information. Repeating information if necessary can also help reinforce understanding.

3. Non-Verbal Communication: Body language, facial expressions, and tone of voice play a significant role in communication. Maintain eye contact, use a gentle tone, and smile to convey warmth and reassurance. Non-verbal cues can often communicate trust and safety more effectively than words.

4. Validate Their Feelings: It is crucial to acknowledge the feelings of a dementia patient, even if their perceptions are distorted. If they express fear or suspicion, validate their feelings by saying something like, "I understand that you feel scared right now." This approach can help them feel heard and understood, which may reduce their anxiety.

5. Engage in Familiar Activities: Involve the patient in activities they enjoy or are familiar with. This could include looking through old photo albums, listening to their favorite music, or engaging in simple crafts. Familiar activities can evoke positive memories and feelings, helping to build a connection and trust.

6. Create a Safe Environment: Ensure that the living space is safe and comfortable. Remove any potential hazards that could cause injury or anxiety. A calm and secure environment can help the patient feel more at ease and less suspicious.

7. Be Patient and Compassionate: Building trust takes time, especially with a dementia patient. It is essential to be patient and compassionate, even when faced with challenging behaviors. Understand that their actions are often a result of their condition, not a reflection of their feelings towards you.

8. Involve Other Family Members: Encourage other family members to participate in care and build relationships with the patient. This can help distribute the caregiving responsibilities and provide the patient with a broader support network. Familiar faces can also help reinforce trust.

9. Seek Professional Guidance: If trust issues persist, consider seeking advice from healthcare professionals or dementia care specialists. They can provide tailored strategies and support for managing specific behaviors and improving communication.

10. Educate Yourself About Dementia: Understanding the nature of dementia and its effects on behavior can help caregivers respond more effectively. Knowledge about the condition can empower caregivers to approach situations with empathy and insight.

In conclusion, building trust with a dementia patient requires a combination of patience, understanding, and consistent communication. By creating a supportive environment, engaging in familiar activities, and validating their feelings, caregivers can foster a trusting relationship that enhances the quality of life for both the patient and themselves. Remember, every individual with dementia is unique, and it may take time to find the most effective strategies for your loved one.

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